Callshake Acceptable Use Policy (AUP)

Last updated: June 20, 2026

This Acceptable Use Policy (“AUP”) governs all access to and use of Callshake’s products and services (the “Services”).

By creating an account or using the Services, you agree to comply with this AUP, the Terms of Service, the Privacy Policy, and all applicable laws and regulations.

Violation of this AUP may result in immediate suspension or termination of your account, forfeiture of credits, restriction of access, and referral to appropriate authorities where required.

1. Purpose of This Policy

This AUP exists to:

Protect users and the public from harm, fraud, and abuse
Maintain network integrity and service reliability
Comply with global telecom, payment, and regulatory obligations
Reduce risk to Callshake, its partners, carriers, and processors

This policy applies to all activity on the platform, including calls, messaging, caller ID usage, account creation, payment behavior, device activity, and interactions with support.

2. Prohibited Activities

You may not use the Services for any unlawful, abusive, deceptive, or high-risk activity, including but not limited to the following.

2.1 Illegal, Fraudulent, or Unlawful Activity

You may not use the Services to:

Violate any local, national, or international law or regulation
Commit or facilitate fraud, scams, or identity theft
Engage in financial crimes, including payment fraud or chargeback abuse
Use stolen, unauthorized, or disputed payment methods
Operate illegal businesses or services
Use the Services in jurisdictions where such use is restricted or prohibited

2.2 Threats, Violence, and Public Safety Risks

Strictly prohibited:

Threats of violence, harm, or retaliation
Bomb threats, shooting threats, or hoax emergencies
False reports to schools, airports, hospitals, law enforcement, or public institutions
Coordinating or encouraging harmful acts
Intimidation of individuals, organizations, or government entities

Any activity involving credible threats or public safety risks may be escalated immediately.

2.3 Emergency Services

Callshake does not support emergency calling.

You may not:

Attempt to contact emergency numbers (e.g. 911, 112, 999, 110, or equivalents)
Use Callshake as a replacement for emergency communication services
Rely on the Services in life-threatening situations

Violation may result in immediate termination without notice.

2.4 Harassment, Stalking, and Unwanted Contact

You may not:

Harass, stalk, threaten, or abuse others
Make repeated unwanted calls after being asked to stop
Engage in silent calls or calls intended to disturb or intimidate
Attempt to bypass blocking or avoidance by using multiple accounts or caller IDs
Monitor or infer someone’s location, routines, or private behavior through call patterns

2.5 Caller ID Misuse and Impersonation

You may only use Caller IDs that you own or are explicitly authorized to use.

You may not:

Spoof or falsify caller ID information
Impersonate individuals, businesses, banks, government agencies, or emergency services
Mislead recipients about your identity or intent
Use caller ID to exploit trust or authority

Callshake may request proof of ownership or authorization at any time.

2.6 Fraud, Social Engineering, and Scams

Prohibited activities include:

Phishing or attempts to obtain passwords, OTPs, or financial credentials
Impersonating support agents, banks, insurers, or service providers
Advance-fee fraud, refund scams, romance scams, or recovery scams
Cryptocurrency scams, investment fraud, or Ponzi schemes
Deceptive practices designed to extract money or sensitive data

Accounts associated with repeated disputes or chargebacks may be permanently banned.

2.7 Automated Calling, Spam, and Telemarketing

You may not:

Conduct unsolicited bulk or automated calling
Use autodialers, bots, or scripts without explicit authorization
Engage in robocalling or mass outreach campaigns
Violate Do Not Call registries or consent requirements
Perform “one-ring” or callback-inducing tactics

Political, advocacy, or commercial calling must comply with all applicable laws (e.g. TCPA).

2.8 AI-Generated Voices and Deepfakes

You may not:

Use synthetic or AI-generated voices to impersonate real individuals without consent
Create or deploy deepfake audio for deception or fraud
Use voice cloning for malicious or misleading purposes
Deploy automated voice systems without required disclosures

2.9 Call Recording and Consent

You may not use the Services to record calls in any unlawful, deceptive, harmful, or unauthorized manner.

You are solely responsible for complying with all call recording, consent, privacy, data protection, telemarketing, employment, consumer protection, and industry-specific laws that apply to your calls. Applicable requirements may depend on the locations of you, the people you call, other call participants, and your business operations.

You may not: - Record a call without providing any notice required by applicable law - Record a call without obtaining any consent required by applicable law - Secretly record calls where notice or consent is required - Misrepresent whether a call is being recorded - Use recordings for harassment, intimidation, blackmail, fraud, surveillance, or other unlawful purposes - Share, publish, sell, or disclose recordings in violation of applicable law or the rights of others - Record calls involving sensitive personal, financial, health, employment, or regulated information unless you are legally authorized to do so

Callshake does not determine whether recording is lawful for any specific call and does not provide legal advice. We may restrict, suspend, or terminate access to call recording or your account if we believe your use of recording may violate this AUP, applicable law, or the rights of others.

2.10 Minors

Any misuse of the Services involving minors is strictly prohibited, including:

Exploitation, abuse, or harassment
Offensive or harmful communication
Any activity that places minors at risk

2.11 Network Abuse and Telecom Misuse

You may not:

Generate artificial or abnormal traffic patterns
Engage in traffic pumping or revenue-share fraud
Exploit rate differences or routing weaknesses
Interfere with network operations or degrade service quality
Use the Services in a way that violates carrier or routing restrictions

2.12 Circumvention and Evasion

You may not:

Evade verification, risk controls, or enforcement actions
Create multiple accounts to bypass limits or bans
Use VPNs or proxies to conceal abusive behavior
Misrepresent your identity, device, or location

2.13 Sanctions, Export Controls, and Restricted Use

You may not:

Use the Services in violation of sanctions or embargoes
Engage with sanctioned individuals, entities, or regions
Use the Services in ways that violate export control or telecom regulations

3. Payments and Chargebacks

You must use valid and authorized payment methods.

Callshake reserves the right to:

Suspend or terminate accounts associated with disputes or chargebacks
Recover fees or losses caused by fraudulent payment activity
Permanently deny service to high-risk users

Abuse of payment systems will not be tolerated.

4. Enforcement

Callshake may, at its sole discretion:

Suspend or terminate accounts immediately
Block caller IDs, destinations, devices, or routes
Forfeit unused credits
Restrict access to features
Investigate related accounts and activity
Cooperate with carriers, payment processors, regulators, and law enforcement
Disable, delete, restrict, or require removal of call recordings where legally required or where we believe recordings may violate this AUP, applicable law, or the rights of others

5. Monitoring and Compliance

To protect the platform and meet legal obligations, Callshake may:

Monitor usage patterns, call volumes, and traffic metadata
Use automated systems to detect fraud and abuse
Investigate suspected violations
Retain records as required by law

Callshake does not routinely monitor call content, but may do so when required by legal process or to investigate serious abuse.

6. Reporting Abuse

Suspected violations may be reported to:

Email: [email protected]
Include relevant details such as time, date, and caller ID where available.

7. Policy Updates

This AUP may be updated at any time.
Continued use of the Services constitutes acceptance of the current version.