Every call on record. Nothing to chase down.
A complete, searchable log of every call — contact, duration, cost, and status. Find any call in seconds, replay recordings, and know exactly what you spent.
Your calls write themselves. You just review them.
Every call is captured automatically — no logging, no entry, no chasing down records after the fact.
Every call is captured automatically
When a call ends, it lands in your history with the contact, destination, duration, and exact cost — no action required on your end.
Find any call in seconds
Search by contact name or number, filter by date range, call status, or duration — the right call surfaces immediately.
Go deeper on any call
Open a call to replay the recording, read the transcript, or see a breakdown of duration and cost — all from the same place.
A full record of every call, always there when you need it.
Everything captured, organized, and searchable — so you spend time on calls, not chasing records.
Logged automatically
Every call lands in your history the moment it ends — contact, duration, cost, and status — with no manual entry required.
Search by contact or number
Type a name or phone number and the right calls surface immediately — no scrolling through lists to find what you need.
Filter by date, status, duration
Narrow your history by date range, call status, or minimum duration — so you see only the calls that matter for what you're reviewing.
Per-call cost breakdown
Each call shows the exact amount charged and duration, so you always know what you've spent and can reconcile expenses without guessing.
Recordings in your history
On Pro, recordings are saved with each call and available for playback anytime — no separate tool, no digging around in a different screen.
Read transcripts on demand
On Pro, every recorded call has a full text transcript — scan the conversation quickly without having to replay the audio.
Frequently Asked Questions
What information is logged for each call?
Every call records the contact name and number, destination country, call direction (inbound or outbound), duration, exact cost, status, and timestamp.
How far back does my history go?
Your call history is kept for as long as your account is active. All past calls remain accessible — nothing is automatically deleted after a fixed period.
Can I search for calls to a specific contact?
Yes. Search by contact name or phone number and all matching calls appear instantly — including multiple calls to the same number across different dates.
Can I filter by call outcome or status?
Yes. Filter by status — Connected, No Answer, Busy, or Failed — to quickly pull up only the calls relevant to what you're reviewing.
Are inbound calls also logged?
Yes. Both inbound and outbound calls appear in the same history, so you have a single place to see all communication with a contact.
Where do recordings appear after a call?
On Pro, recordings are attached directly to the call record in your history. Open any call and you can play back the audio or read the transcript from the same view.
Can I see my team's calls, not just my own?
On team plans, managers can view the full call history across all agents — filtered by agent, date, or status — alongside per-agent analytics.
Can I export my call history?
Yes. Call history can be exported to CSV for reporting, expense tracking, or sharing with your finance team.
How do I know what a call cost?
Each call record shows the exact amount deducted from your balance, broken down by duration and per-minute rate for that destination.
Does call history work alongside outbound calling?
Yes — call history is the record layer behind outbound calling. Every call made through Callshake is automatically captured, whether inbound or outbound.
Your complete call record, from day one.
Every call logged automatically. Search, filter, replay, and reconcile — without ever doing it manually. Start calling and your history builds itself.
