Record calls as they happen
Capture inbound and outbound calls in Callshake, replay them later from your browser, and keep the conversation instead of relying on memory.
Never lose what was said on important calls.
Seamlessly capture call audio, then replay, download, and transcribe.
Enable recording
Manually set recording or let the system automatically capture every conversation.
Audio is captured
During the call, you'll see animated soundwave bars showing recording is active.
Replay, download, transcribe
Playback, download, and request call transcriptions from your recordings page.
Built to make every call actionable.
Keep a reliable record of key conversations, then replay, download, and follow up with confidence.
Find important conversations faster
All recordings stay in one place, so you can quickly find and replay the right call.
Send more accurate follow-ups
Replay calls before replying, so your notes and next steps stay accurate.
Keep proof of key calls
Hold onto important conversations for compliance, disputes, and internal reviews.
Access recordings securely in browser
Stream recordings directly in Callshake without exposing provider media links.
Export calls when you need them
Download call recordings & transcription anytime for handoffs, records, or team training.
Turn audio into searchable text
Request transcriptions from your recordings page when you need text you can scan.
Frequently Asked Questions
Who can use call recordings?
Call recordings are available on Callshake Pro and for organizations with an active Team subscription.
How do I turn recording on?
Use Auto-Record to capture calls by default, or use the REC toggle before placing a specific call.
Can I record only selected calls?
Yes. Keep Auto-Record off and use the REC toggle only on calls you want to capture.
Where can I find my recordings?
Open the Recordings page to see your calls, then play or download each one from the same list.
Can I play recordings in the browser and download them?
Yes. You can listen in your browser and download a copy whenever you need it.
Can I transcribe a recording?
Yes. After a recording is ready, you can request a transcription from the recordings page.
Who can access my recordings?
Only your account or your organization workspace can access recordings tied to that context.
What if I miss a call and still need the message?
Set up voicemail so missed calls can leave a message you can review later.
Calls you can revisit, not just remember.
Every call is recorded and stored in your browser inbox. Re-listen, verify details, and keep a clean history without taking notes mid-call.
