How to Call ANA from Abroad (No Roaming)

If you’re outside your home country and you need to speak to ANA (All Nippon Airways) about a booking, it usually means something time-sensitive: a schedule change, a missed connection, a same-day rebooking, special assistance, or baggage follow-up.

Calling from a local SIM can be expensive (and unreliable if you’re on a weak roaming signal), which is why many travelers prefer a browser-based calling option.

This guide explains how to call ANA from abroad using Callshake, what information to have ready, and what to do if you can’t reach the right region on the first try.

Start here: pick the fastest contact method for your situation

Travel today / within 24 hours: calling is often fastest, but airport staff may resolve urgent rebooking faster than a call queue.
Refunds / ticket rules / documentation: using the official online contact flow can be better because you can attach details in writing.
Baggage issues: your arrival airport’s baggage desk or the handling agent can be more effective than general phone support.

How to call ANA from abroad with Callshake

Open Callshake.com in your browser.
Add pay-as-you-go credit.
Dial the ANA number you want to reach (start with the U.S. line if you booked via the U.S. market).

Why Callshake is useful for calling an airline like ANA from overseas:

No carrier roaming minutes: you avoid expensive international voice charges during hold times.
No local SIM/eSIM needed: call from your browser on hotel WiFi or mobile data.
Works even if your phone line is out of service: handy if your SIM is blocked or you’re between SIMs.
Pay-as-you-go: you only pay for the minutes you actually use (no subscription).

ANA phone numbers (U.S. contact options)

Line	Phone number	When to use it
Reservation & information (U.S., toll-free)	+1 800 235 9262	Primary U.S. reservations and customer service
Reservation & information (alternate, toll-free)	+1 833 794 2238	Try if you can’t reach the main line
Charged number (if toll-free won’t connect)	+1 310 782 3011	Use when the toll-free routes don’t connect from your location

Important: airlines typically publish different phone numbers by country/region. If you booked on a different ANA site or you’re calling about a Japan-based ticket, the U.S. lines may transfer you or redirect you.

Why calling ANA from abroad can fail

Toll-free routing: some carriers outside the U.S. don’t reliably route 800 numbers.
Time zone mismatch: you may be calling outside the support center’s hours for that region.
High call volume: disruptions and weather events can create long queues.

If you can’t connect after a couple attempts, skip to the Alternatives section below.

What to have ready before you call

Having these details ready helps the agent locate your booking quickly:

Booking reference (PNR) and passenger name(s) exactly as on the ticket
Travel date(s) and route (origin, connection airport, destination)
Ticket number (if available) and the email used for booking
Your current location (city/airport) and a call-back number if requested

If the issue is urgent, write down your preferred outcome before you call (for example, “rebook me on the next available flight to NRT” or “protect my connection to SFO”).

Same-day disruption playbook (what to say and do)

Lead with the urgency: “My flight is today” or “I’m at the airport now.”
If you missed a connection, share: current airport, original connection, and your best alternative arrival time.
If you’re already at the airport, also check the ANA/handling agent desk. For irregular operations, on-site staff can sometimes reissue or reroute faster than a phone queue.

Verified official contact options

ANA “Connect with ANA” (U.S. contact page): https://www.ana.co.jp/en/us/help/
ANA chatbot (24/7, for general questions): https://www.ana.co.jp/en/us/help/chatbot/
Official X/Twitter (from ANA’s site metadata): https://twitter.com/FlyANA_official

Alternatives to calling

Manage Booking / Support on ANA’s website (official): good for non-urgent issues and written follow-up
Airport desk / customer service counter: best for day-of travel changes
Baggage desk at arrival airport: best starting point for delayed/damaged baggage

Disclaimer: ANA contact numbers and availability vary by country/region and by ticket type. If a U.S. line doesn’t connect from abroad, use the contact options shown in your booking confirmation or the official ANA site for your region.