How to Call Bank of America from Abroad (Without SIM or Roaming)
If you’re outside the U.S. and need to reach Bank of America, using your local phone plan can get expensive fast. International calls to U.S. toll-free numbers often fail, and some VoIP apps are unreliable for banking. Even dialing from a hotel or using a local SIM may not work or could incur high charges.
This guide shows the easiest way to call Bank of America from anywhere in the world without paying roaming fees or installing any apps. You’ll get step-by-step instructions and all the Bank of America numbers you might need.
How to Call Bank of America from Abroad
- Go to Callshake.com.
- Create an account and add pay-as-you-go credit.
- When prompted, dial the Bank of America number you need (see the list below).
Why use Callshake?
- No app required: Works in your browser on any device.
- No U.S. number needed: Obtain a local access number in 60+ countries.
- Pay only for what you use: No subscription, no hidden fees.
Bank of America Customer Service Numbers
Here are the main Bank of America phone numbers for customers calling from abroad. Verified as of September 2025:
| Department | Phone Number | Hours (U.S. EST) |
|---|---|---|
| General Customer Service | +1 800 432 1000 | Mon–Fri 8AM–11PM; Sat–Sun 8AM–8PM |
| Credit Card Support | +1 800 732 9194 | 24/7 |
| Fraud & Security | +1 800 432 1001 | 24/7 |
| International Collect Calls | +1 315 724 4022 | Mon–Fri 8AM–11PM; Sat–Sun 8AM-8PM |
- All numbers above accept international calls and connect you to Bank of America support teams.
- If your country blocks U.S. numbers, use Callshake’s local access number to connect.
Why Calling Bank of America from Abroad Often Fails
Most U.S. toll-free numbers, like 1-800 numbers, won’t work from outside the U.S. Even if you use Bank of America’s international numbers, you might still face:
- High roaming charges ($3–10 per minute)
- Dropped calls or poor connections
- Keypad menus not working properly
| Method | Why It Fails |
|---|---|
| Hotel Phone | Expensive, limited control |
| Local SIM Direct Dial | Blocked or high cost |
| Banking Apps | May not work abroad or for calls |
Tips for Calling Bank of America
- Have your account details ready: account number, Social Security number, or card number
- Know your issue: write down what you need help with before calling
- Check U.S. time zones: Bank of America operates on Eastern Standard Time for most services
- Keep records: write down any reference numbers or agent names for follow-up
Alternative Contact Methods
If calling isn’t working, try these options:
- Online Banking Secure Message: Log in to send a message to Bank of America support
- Mobile App Chat: Available for Bank of America app users
- Social Media: @bofa_help on X/Twitter
- Branch Visit: If you are in the U.S., visit a local branch for in-person assistance
