How to Call Chase Travel from Abroad (No Roaming)

If you’re traveling and you booked a flight, hotel, or rental car through Chase Travel, it helps to know what Chase Travel is: it’s Chase’s travel booking portal/agency for eligible cardholders, where you can book and manage trips (often using points, cash, or a mix).

When something changes mid-trip, there are two common pain points:

1) you’re abroad and don’t want to burn roaming minutes sitting on hold, and 2) you’re not sure whether you’re using the right Chase Travel contact for your specific booking.

This guide gives you a reliable way to call Chase Travel from abroad using Callshake, plus a quick decision framework so you contact the right place first.

Before you call: make sure you’re calling the right Chase team

Chase’s own guidance notes that Chase Travel customer service is for portal booking issues, and it’s separate from Chase credit card/banking support.

• Chase Travel booking problems (changes, cancellations, portal refunds, itinerary help): use Chase Travel.
• Chase bank/card problems (fraud alerts, account access, card replacements): use Chase bank/card support instead (see related guide below).

If you’re unsure which number applies to your booking, check your travel confirmation email or the booking inside your Chase account (linked below).

How to call Chase Travel from abroad with Callshake

1. Open Callshake.com in your browser.
2. Create an account and add pay-as-you-go credit.
3. Dial the Chase Travel number you need.

Why Callshake is a good fit for travel-support calls

• No roaming charges from your carrier: you pay Callshake’s rate instead of international roaming minutes.
• No active roaming or SIM changes required: call over Wi-Fi from a laptop or phone browser.
• Pay only for what you use: ideal when hold times are unpredictable.
• More reliable than hotel phones: you control the network you call from.

Chase Travel phone numbers

What to prepare before you call

Having these ready reduces transfers and call time:

• Your Chase Travel itinerary / confirmation number
• Traveler name(s) exactly as on the booking
• Your Chase card (last 4 digits) used for the booking
• If you need a change: the specific outcome you want (refund vs rebook, new dates, new destination)

If you paid with points (Ultimate Rewards) or points + cash

Portal support can differ depending on the card and the payment method. To make the call faster:

• Tell the agent early whether it was points, cash, or a mix.
• Keep a screenshot of the booking in your Chase account.
• If your issue is urgent (travel today), lead with “I’m traveling today” before explaining the points details.

Why calling from abroad sometimes fails

• Toll-free routing: some carriers outside the U.S. don’t reliably route toll-free numbers.
• Long holds during weather events or peak travel days.
• Weak Wi-Fi: airport/hotel networks can drop calls.

If you get disconnected, call again from a more stable connection.

Verified official contact options

Chase’s own guidance confirms the best contact details can depend on the specific booking, and the correct phone/email may be in your travel confirmation email or in your Chase account travel bookings:

• Chase guide: “How to contact Chase Travel” (official): https://www.chase.com/personal/credit-cards/education/basics/how-to-contact-chase-travel
• Chase Travel portal (official): https://www.chase.com/travel
• Chase customer service hub (official): https://www.chase.com/digital/customer-service

Related guides

If your issue is about your bank account or card (not a portal booking), see: How to Call Chase Bank from Abroad (Without Roaming).

Disclaimer: Phone numbers and routing can change. If a number doesn’t connect, check the number shown in your Chase Travel booking confirmation email or in your Chase account under travel bookings.