How to Call EE from Abroad (Without SIM or Roaming)
If you are roaming within the European Union (EU), calls to EE customer service are free. If you are outside the EU, you are not covered by EE free roaming — calls to this number will be charged at the standard roaming rate for your location.
This guide shows you how to contact EE from anywhere in the world without getting hit with surprise charges.
How to Call EE from Outside of European Union Without Roaming Charges
- Sign up at Callshake.com.
- Add pay-as-you-go credit to your account.
- Dial +44 7953 966 150.
Why use Callshake?
- No roaming charges from your carrier: You only pay Callshake rate for the call.
- No active roaming or eSIM required: Call EE from overseas, no matter where you are.
- No UK number needed: Call using Callshake’s public number or verify your number to show your Caller ID.
- Pay only for what you use: No subscription, no hidden fees.
EE Customer Service Numbers
| Department | Phone Number | Availability |
|---|---|---|
| International Customer Service | +44 7953 966 150 | Monday to Friday, 8am to 9pm. Saturday and Sunday, 8am to 8pm. |
| UK Customer Service | 0800 079 8586 | 24/7 |
| Landline Customer Service | 07953 966 250 | 24/7 |
- For calls from outside the UK, always use the full international format (+44 …).
- The call to +44 7953 966 150 is free to make whilst roaming in the EU.
- If you call from outside the EU, you’ll be charged the standard roaming rate for where you are.
- These numbers connect you directly to a real person, usually with little or no hold time.
Why Traditional Methods Don’t Work
Calling EE from abroad using your local SIM or hotel phone can cause problems:
- High roaming charges: Calls can cost $2–5 per minute or more (outside the EU)
- Blocked calls: Some carriers block international calls to UK customer service numbers
- Unreliable connections: Roaming calls may drop or have poor quality
- Keypad issues: Automated menus may not work properly from overseas
Tips for Calling EE
- Have your account info ready: EE may ask for your address, postcode, or account number
- Know your question: Write down what you need help with before calling
- Check UK time zones: EE is based in the UK, so check the time before you call
- Keep a record: Note down any reference numbers or names for follow-up
Alternative Contact Methods
If you can’t get through by phone:
- Web support: Visit ee.co.uk/help/contact-ee for online help and forms
- Social media: @EE on X/Twitter
