How to Call Fidelity Investments from Abroad (Without SIM or Roaming)

If you’re overseas and need to reach Fidelity Investments, whether it’s for account access, investment questions, or urgent transactions, using your local phone plan can result in expensive charges. US toll-free numbers often don’t work from abroad, and many VoIP apps are unreliable for financial calls that require secure authentication.

This guide provides the easiest method to call Fidelity from anywhere in the world without paying roaming fees or installing apps. You’ll get step-by-step instructions and all the Fidelity numbers you need.

How to Call Fidelity Investments from Abroad

1. Go to Callshake.com.
   
2. Create an account and add pay-as-you-go credit.
   
3. When prompted, dial the Fidelity number you need (see the list below).

Why use Callshake?

• No roaming charges from your carrier: You only pay Callshake rate for the call.
• No active roaming or eSIM required: Call Fidelity from overseas, no matter where you are.
• No US number needed: Call using Callshake’s public number or verify your number to show your Caller ID.
• Pay only for what you use: No subscription, no hidden fees.

Fidelity Investments Customer Service Numbers

Here are the main Fidelity phone numbers for customers calling from abroad. Verified as of January 2025:

Important Note: Fidelity provides 24/7 customer service and the international collect number accepts calls from abroad.

• These numbers connect you directly to Fidelity customer service teams.
  
• If your country blocks US numbers, use Callshake’s local access number to connect.

Why Calling Fidelity from Abroad Often Fails

Most US toll-free numbers, like 1-800 numbers, won’t work from outside the United States. Even when using Fidelity’s international number, you might still face:

• High roaming charges ($2–$5 per minute)
  
• Dropped calls or poor connections
  
• Authentication issues with automated systems

Tips for Calling Fidelity Investments

• Have your account details ready: account number, Social Security number, and PIN
  
• Know your issue: write down what you need help with before calling
  
• Check Eastern Time: Fidelity operates on ET for customer service
  
• Keep records: note down any reference numbers or agent names for follow-up
• Use your registered phone number if possible for faster verification
• Have security questions ready for account access verification

Alternative Contact Methods

If calling isn’t working, try these options:

• Fidelity Mobile App: Secure messaging and virtual assistant
  
• Fidelity Online: Message center through Fidelity.com
  
• Social Media: @Fidelity on X/Twitter
  
• Live Chat: Available through Fidelity website during business hours

Common Fidelity Queries from Abroad

• Account Access: Problems logging in from foreign IP addresses
• Investment Transactions: Buying, selling, or transferring investments
• International Wire Transfers: Moving money internationally
• Required Minimum Distributions: RMD questions for retirees abroad
• Tax Forms: Accessing tax documents while overseas
• Address Changes: Updating address for expats living abroad
• Currency Conversions: Understanding foreign currency transactions
• Account Restrictions: Some transactions may be restricted when abroad