How to Call NAB from Abroad (Without SIM or Roaming)
If you’re overseas and need to reach NAB (National Australia Bank), whether it’s for a blocked card, suspicious transaction, or account query, using your local phone plan can result in expensive charges. Australian toll-free numbers often don’t work from abroad, and many VoIP apps are unreliable for banking calls that require secure authentication.
This guide provides the easiest method to call NAB from anywhere in the world without paying roaming fees or installing apps. You’ll get step-by-step instructions and all the NAB numbers you need.
How to Call NAB from Abroad
- Go to Callshake.com.
- Create an account and add pay-as-you-go credit.
- When prompted, dial the NAB number you need (see the list below).
Why use Callshake?
- No roaming charges from your carrier: You only pay Callshake rate for the call.
- No active roaming or eSIM required: Call National Australia Bank from overseas, no matter where you are.
- No Australian number needed: Call using Callshake’s public number or verify your number to show your Caller ID.
- Pay only for what you use: No subscription, no hidden fees.
NAB Customer Service Numbers
Here are the main NAB phone numbers for customers calling from abroad:
| Department | Phone Number | Hours (AEST/AEDT) |
|---|---|---|
| General Customer Service | +61 3 8641 9083 | Mon–Fri 8AM–6PM; Sat 9AM–4PM |
| Personal Banking | +61 13 22 65 | Mon–Fri 7AM–10PM; Sat–Sun 8AM–6PM |
| NAB Assist (Financial Hardship) | +61 1300 622 372 | Mon–Fri 8AM–6PM |
| Lost/Stolen Cards | +61 1800 033 103 | 24/7 |
| Fraud Team | +61 1800 033 103 | 24/7 |
| Business Banking | +61 13 10 12 | Mon–Fri 8AM–6PM |
Important Note: The main international contact number +61 3 8641 9083 is specifically designed for customers calling from overseas and connects you directly to NAB’s customer service team.
- All numbers above accept international calls and connect you to NAB support teams.
- If your country blocks Australian numbers, use Callshake’s local access number to connect.
Why Calling NAB from Abroad Often Fails
Most Australian toll-free numbers, like 1300 and 1800 numbers, won’t work from outside Australia. Even when using NAB’s international numbers, you might still face:
- High roaming charges (AU$3–15 per minute)
- Dropped calls or poor connections
- Authentication issues with automated systems
| Method | Why It Fails |
|---|---|
| Hotel Phone | Expensive, limited control |
| Local SIM Direct Dial | Blocked or high cost |
| NAB App | May not work abroad or for phone calls |
| Skype/WhatsApp | Often blocked by NAB security systems |
Tips for Calling NAB
- Have your account details ready: BSB number, account number, and registered phone number
- Know your issue: write down what you need help with before calling
- Check Australian time zones: NAB operates on Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT)
- Keep records: note down any reference numbers or agent names for follow-up
- Use your registered phone number if possible for faster verification
Alternative Contact Methods
If calling isn’t working, try these options:
- NAB Internet Banking: Secure messaging through your online account
- NAB Mobile App: In-app messaging feature for many queries
- Social Media: @NAB on X/Twitter
- International Branch: Some major cities have NAB international offices or partner banks
Common NAB Queries from Abroad
- Card Blocked: Often happens automatically when used abroad without travel notification
- ATM Issues: Problems withdrawing cash or high fees
- Online Banking Access: Login issues when accessing from foreign IP addresses
- Transaction Queries: Checking suspicious or unfamiliar charges
- Account Management: Updating contact details or travel plans
- International Transfers: Setting up or tracking overseas payments
