How to Call Shannons Insurance from Abroad

If you’re traveling or living outside Australia and need to contact Shannons Insurance — policy changes, claim questions, payments, or urgent advice about what to do next — calling directly from a roaming SIM can be expensive, especially if you’re on hold.

This guide shows how to call Shannons from abroad using Callshake, which number tends to be most useful when you’re outside Australia, and what information to prepare so you can get a clear outcome in a single call.

How to call Shannons from abroad with Callshake

1. Sign up at Callshake.com.
2. Add credit (pay-as-you-go).
3. Dial the Shannons number you need from the table below.

Why Callshake is the best solution

• No roaming charges from your carrier: you’re not using international calling through your mobile operator.
• No active roaming / local SIM / eSIM required: Callshake works over an internet connection.
• Pay-as-you-go: pay only for the minutes you use.
• Caller ID control: you can often call without roaming; you can also verify a number to present caller ID.

Shannons Insurance phone numbers

What to call about (and what can be done online)

Insurance calls are usually about one of three things:

• Policy servicing: changing address/garaging location, updating drivers, adding/removing vehicles, adjusting cover.
• Claims: opening a claim, supplying extra information, checking status, understanding next steps.
• Payments and documents: confirming premiums, resolving missed payments, requesting policy documents.

If your request is document-heavy (photos, receipts, written timelines), starting online first is often faster — then calling to confirm the next action.

Why calling Shannons from abroad can be hard

• Hold times during major events: storms, floods, and peak claim periods can increase queues.
• Time zones: Shannons operates on Australian time zones (AEST/AEDT), which can be inconvenient from Europe or the Americas.
• Identity checks: you may need to confirm policy details before changes can be made.
• Keypad/IVR issues: some hotel phone systems and low-quality VoIP connections can struggle with DTMF menus.

What to prepare before you call

Having the right details ready avoids a “call back when you have X” outcome:

• Policy number (or quote number)
• Vehicle/property details (registration, garaging address)
• Claim reference number (if you already started a claim)
• Dates/times and a short timeline of what happened (if discussing a claim)
• If you’re overseas because of travel: your current time zone and the best callback method (if offered)

Questions to ask during a claim call

• “What’s the next step and what information do you need from me?”
• “Is there a reference number for this call or note you can add to the claim?”
• “Are there any time limits I should know about?”

Verified official contact options

• Shannons contact page: https://www.shannons.com.au/contact-us.html
• Shannons claims page: https://www.shannons.com.au/claims.html

Those pages also link to online services (login, claims information), which can be useful if you can’t stay on hold.

Alternative ways to contact Shannons

• Start a claim online first (if available for your situation), then call to confirm what will happen next.
• Use Shannons’ online services for document retrieval and account management where available.

Common reasons people contact Shannons from abroad

• Updating policy details while traveling
• Checking claim status or supplying follow-up documentation
• Making a payment or resolving a missed payment
• Confirming what your policy covers while you’re outside Australia

Disclaimer

Numbers, hours, and contact routes can change. Always verify the latest contact options on the official Shannons contact page linked above.