How to Call TK (Techniker Krankenkasse) from Abroad (No Roaming)
If you’re outside Germany and you need help from Techniker Krankenkasse (TK), it’s often time-sensitive: you need documents, coverage clarification, help with your European Health Insurance Card (EHIC), or support around medical treatment while traveling.
This guide shows how to call TK from abroad using Callshake, plus verified official contact options (phone, chat, and TK’s contact form).
How to call TK from abroad with Callshake
- Open Callshake.com in your browser.
- Create an account and add pay-as-you-go credit.
- Dial the TK number you need.
Why Callshake helps for health insurance calls
- No roaming charges from your carrier: you pay Callshake’s rate instead of international roaming minutes.
- No active roaming or local SIM required: call over Wi-Fi from a laptop or phone browser.
- Pay only for what you use: useful if you need multiple calls for documents/coverage.
- Works when your phone line is unreliable abroad: you can still call from a stable internet connection.
TK phone numbers (official)
| Line | Phone number | Best for |
|---|---|---|
| TK Service | +49 800 285 8585 | General membership questions and support |
| TK Service (English-speaking consultants) | +49 40 460 66 25 300 | English-language support (Mona0-a0Fri, CET) |
| TK Service (from outside Germany) | +49 40 460 66 25 00 | Alternative number TK lists for callers outside Germany |
| TK-TravelMediCall hotline | +49 40 460 66 19 140 | 24/7 travel medicine advice for emergencies abroad |
What to prepare before you call
- Your TK insurance number (Versichertennummer)
- Your date of birth and current address (often used for verification)
- If you’re calling about a document: what you need (EHIC replacement, international certificate, letter reference)
- If you’re calling about treatment: your country/location and what care you’re seeking
If you need an international health insurance card or travel documents
TK’s official FAQ explains you can request an international health insurance card through TK’s app/portal, or by calling their service team.
Verified official contact options
- TK contact options (phone/chat/contact form): https://www.tk.de/service/app/2055914/contact/contact.app
- TK contact form (English): https://www.tk.de/en/tk-contact-form-2201748
- International health insurance card FAQ (official): https://www.tk.de/en/support-faq/faq-easy-access-to-health-care/international-health-insurance-card-2160474
- Medical advice while abroad FAQ (official): https://www.tk.de/en/support-faq/faq-easy-access-to-health-care/medical-advice-travelling-abroad-2156144
Disclaimer: TK contact options and hours can change. If you can’t connect from abroad, use the official contact page above to access chat or the online request form.
