How to Call Trenitalia from Abroad (Without SIM or Roaming)

If you’re traveling or living outside Italy and need to contact Trenitalia for ticket bookings, refunds, schedule changes, or lost luggage assistance, using your local phone plan can result in expensive international call charges. Italian phone numbers are often blocked by foreign carriers or incur high roaming fees.

This guide shows you the best way to call Trenitalia from anywhere in the world without roaming fees or app installations, plus all the Trenitalia numbers you need.

How to Call Trenitalia from Abroad

1. Sign up at Callshake.com.
2. Add credit (pay-as-you-go, no subscription).
3. Dial the Trenitalia number when prompted by the system (see list below).

Why Callshake is the best solution:

• No roaming charges from your carrier: You only pay Callshake rate for the call.
• No active roaming or eSIM required: Call Trenitalia from overseas, no matter where you are.
• No Italian number needed: Call using Callshake’s public number or verify your number to show your Caller ID.
• Pay only for what you use: No subscription, no hidden fees.

Trenitalia Customer Service Numbers

Here are the main Trenitalia phone numbers for customers calling from abroad. Verified as of January 2025:

• All numbers above accept international calls and connect you to Trenitalia support teams.
• The +39 06 5210550 number is specifically for international customers and provides English-speaking assistance.

Why Calling Trenitalia from Abroad Often Fails

Italian phone numbers starting with +39 are often blocked by carriers outside Europe or incur high international calling rates.

Even if you manage to connect, you’re still risking:

• $2–8 per minute international charges
• Poor call quality and dropped connections
• Long wait times on expensive lines
• Automated menus in Italian only

Tips for Calling Trenitalia

• Have your booking details ready: PNR code, ticket number, or payment reference
• Know your travel dates: Have departure and arrival stations ready
• Check Italian time zones: Trenitalia operates on Central European Time (CET/CEST)
• Language: International line (+39 06 5210550) offers English support; other lines may be Italian-only
• Peak times: Avoid calling Monday mornings and Friday afternoons when wait times are longest
• Keep records: Note down any reference numbers or operator names for follow-up

Alternative Contact Methods

If calling isn’t working or you prefer other options, try these:

• Trenitalia Website: Book and manage tickets at www.trenitalia.com with English language option
• Email Support: Use the contact form on Trenitalia’s website for non-urgent inquiries
• Trenitalia App: Download for iOS or Android to manage bookings, but calling is still needed for complex issues
• Social Media: @FSitaliane on X/Twitter for general inquiries
• Train Station Ticket Offices: If you’re in Italy, visit any major train station for in-person assistance

Common Reasons to Call Trenitalia from Abroad

• Ticket Changes: Modify travel dates or times for existing bookings
• Refunds: Request refunds for cancelled or missed trains
• Booking Issues: Resolve payment problems or booking errors
• Schedule Information: Check real-time train status and delays
• Lost Luggage: Report lost or forgotten items on trains
• Special Assistance: Request wheelchair access or mobility support
• Group Bookings: Arrange travel for groups of 10+ passengers
• Pass Validation: Get help with Eurail or Interrail pass reservations

About Trenitalia

Trenitalia is Italy’s primary train operator, running high-speed Frecce trains (Frecciarossa, Frecciargento, Frecciabianca), regional trains, and international connections throughout Italy and to neighboring countries. As Italy’s national railway company, Trenitalia serves over 600 million passengers annually. For international travelers, reliable phone support is essential for managing bookings, especially when dealing with strikes, delays, or last-minute changes that are common on European rail networks.