See your calling floor in real time.
Monitor current dials, talk time, connection rate, agent status, team targets, and the latest call activity from one live dashboard.
Step in while the shift can still be saved
Your team's calling activity in real time, from live dials and agent status to goals and the latest call outcomes.
The dashboard stays current
Live dials, total talk time, and connection rate refresh automatically, so you can read the shift while it is still happening.
You can see who can move the work
Agent status makes it obvious who is on a call and who is ready, which helps managers coach and rebalance the floor quickly.
Targets and recent activity keep you honest
Goals, outcome updates, note activity, and voicemail drops show whether the day is on track or drifting off plan.
Everything a team lead needs at a glance
Live activity keeps the floor readable enough to coach, support, or step in before the day gets away from you.
Watch live dials
See how many calls the team has attempted in the current window while the shift is still in motion.
See talk time build
Total talk time shows whether the team is getting into real conversations instead of spinning on unanswered dials.
Know who is free
Agent status makes it easy to spot who is on a call now and who can take the next task or escalation.
Track live targets
Set call or outcome goals and watch progress build during the day instead of waiting until after the fact.
Follow recent activity
Recent outcomes, notes, and voicemail drops show what just happened without making you hunt across the app.
Use rolling windows
Switch between the last 6 hours, 24 hours, 48 hours, or 7 days depending on how closely you want to watch the team.
Frequently Asked Questions
What can I see in live activity?
You can see live dial volume, total talk time, connection rate, agent status, recent activity, and progress against team goals from one dashboard.
Does it update automatically?
Yes. The dashboard refreshes throughout the day so managers can keep an up-to-date view without reloading the whole page.
Can I see who is on a call right now?
Yes. Agent status shows who is actively on a call and who is available, which helps with coaching, staffing, and escalations.
Can I track team goals from this view?
Yes. Live activity supports target tracking for calls attempted and outcome-based goals, so managers can watch progress while the day is still unfolding.
Can I also look up call analytics?
Yes. Live activity is for what is happening now. Call analytics is for reviewing performance over longer periods after the work is done.
Does it show outcomes and notes too?
Yes. Recent activity highlights outcome updates and human notes, which gives managers the latest context without opening every call record.
Can it help with shift handoffs?
Yes. Because the dashboard surfaces current momentum and the latest activity, handoffs can start from what just happened instead of from memory.
Is live activity available on every plan?
Live activity is part of Callshake Team, where managers need a shared real-time view across multiple reps.
Keep the floor visible while the day is still unfolding
Spot momentum shifts, support the right rep at the right moment, and finish the day with fewer surprises.
