Send calls where they need to go
Forward incoming calls by schedule, forward to any number, and fall back to voicemail when no one answers.
Keep calls moving, even when schedules change.
Set schedule windows, choose actions for each window, and every incoming call follows the active route.
Set schedule and rules
Choose timezone, days, and hours for when this rule should apply.
Pick call actions
For each window, choose Forward call, Forward + catch voicemail, or Send to voicemail.
Calls get routed automatically
When a call comes in, Callshake applies the active window and runs its selected action.
Route every incoming call with intent.
Set day/hour windows, choose one of three call actions for each window, and use voicemail only where you want it.
Route to the right number
Forward incoming calls to your phone, teammate, or backup line without changing your public number.
Match routing to your schedule
Set timezone, day/hour windows, and optional outside-schedule behavior with a different action.
Set forwarding ring time
Choose how long the destination rings before the unanswered call follows your selected rule.
Capture calls when forwarding fails
Use “Forward + catch voicemail” to intercept unanswered forwards before the destination carrier does.
Send calls straight to voicemail
Use “Send to voicemail” when you want callers to leave context without attempting a forward.
Control what recipients see
On forwarded calls, show your Callshake number or the caller’s number when passthrough is enabled.
Frequently Asked Questions
What is Callshake call forwarding?
It routes incoming calls from your Callshake number based on the rule and schedule you set.
Which numbers support call forwarding?
Call forwarding works on Callshake purchased numbers for personal and team use.
Is call forwarding available on every plan?
Personal call forwarding is available on Pro, and team forwarding is included with active team subscriptions.
Can I use different behavior during and outside schedule?
Yes. You can set one action for active hours and another action for off-hours.
Can I choose exact days and hours?
Yes. Pick timezone, days of week, and specific time ranges, including overnight windows.
What happens when a forwarded call is unanswered?
It depends on your selected action: carrier-handled voicemail, Callshake voicemail catch, or direct voicemail.
Can I set a greeting for voicemail catch?
Yes. You can use a custom greeting or the system default when calls are routed to voicemail.
Can I add more than one schedule window?
Yes. You can set multiple windows to match different coverage periods.
Can I adjust forwarding ring time?
Yes. You can set the forward timeout to control how long a forwarded destination rings.
How many forwarding rules can one number have?
One number has one forwarding rule, which you can edit anytime as your coverage changes.
Can I forward to a teammate or backup phone?
Yes. You can route calls to the number that should handle that window.
Can I keep one public number while changing who answers?
Yes. Your public number stays the same while routing rules decide the destination behind the scenes.
Can I change forwarding rules anytime?
Yes. You can edit schedule, actions, and destination as your availability changes.
Can I control caller ID on forwarded calls?
Yes. You can choose whether recipients see your Callshake number or the original caller number.
Can I announce incoming calls before connecting?
Yes. You can enable an announcement so recipients know the call is coming through Callshake.
What if I also want missed-call messages?
Use voicemail so callers can leave context when no one picks up.
Can I also record and transcribe calls?
Yes. Pair forwarding with call recording when you need playback and transcriptions.
Keep every incoming call moving.
Route calls to the right destination, handle off-hours automatically, and send unanswered calls to voicemail instead of losing them.
