Know which calls are moving the business forward
Review team performance across the last 7, 30, or 90 days, compare reps, track goal outcomes, and see which contact lists are producing real conversations.
Turn call volume into coaching you can actually use
Calls, outcomes, rep performance, and contact list results are pulled into one view so patterns are easy to spot before the next round starts.
Every call lands in the same record
Dials, connections, talk time, and outcomes roll into a shared team view instead of living in separate notes or spreadsheets.
The right patterns stand out fast
See how many calls connected, which outcomes converted, who is leading the board, and which lists deserve more attention.
Use the next shift more deliberately
When you know which reps, outcomes, and lists are producing results, coaching and planning become a lot less reactive.
See what is working before the next round starts
Call analytics helps sales and support teams review performance in a way that is clear enough to act on.
Track dial volume
See how many calls your team made in the selected period so effort is visible before you judge the outcome.
Measure connect rate
Know how often dials turn into real connections, which makes list quality and rep performance easier to judge.
Review talk time
Average talk time helps you separate quick pickups from longer conversations that usually carry more signal.
Follow conversions
Watch dials move through connected calls, real conversations, and the outcomes your team cares about most.
Compare reps clearly
Leaderboards show dials, connects, success, and talk time side by side so coaching conversations stay grounded.
Score contact lists
See which lists are generating calls, connections, and outcomes, so the next dialing block starts with better priorities.
Frequently Asked Questions
What does call analytics show?
It brings together total dials, connect rate, average talk time, success rate, outcome breakdowns, rep performance, and contact list performance in one place.
Is this a live dashboard or a historical one?
This page is for retrospective review. If you want a real-time view of active calls, agent status, and recent team events, see live activity.
Can I review different time periods?
Yes. Call analytics supports rolling views for the last 7, 30, or 90 days, plus current and previous calendar month views.
Can I compare individual reps?
Yes. The rep leaderboard shows how each teammate is performing across dials, connects, success, and average talk time during the selected period.
Can I see which contact lists are strongest?
Yes. Contact list performance shows which lists are getting worked, how often those calls connect, and how often they lead to the outcomes you care about.
What counts as a success?
Success is based on the outcome goals your team sets. That lets analytics measure performance around the results that matter to your workflow, not a generic default.
Does it work with outbound calling?
Yes. Calls made through outbound calling feed naturally into analytics, so the team can review activity and results after the work is done.
Is call analytics available on every plan?
Call analytics is part of Callshake Team, where managers need visibility across multiple reps, outcomes, and shared contact lists.
Review the week with proof instead of hunches
See which calls connected, which lists produced momentum, and where the team needs attention before the next block of work begins.
